Privacy Policy

Last Updated: May 15, 2023

1. Introduction

Welcome to Sous™ ("App," "we," "our," or "us"), a product offered by Aurora Technologies LLC ("Company"). We are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using Sous™, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. This Privacy Policy is incorporated into and forms part of our Terms of Service.

If you are using our Services on behalf of a business or other entity, you represent that you have the legal authority to accept these terms on that entity's behalf, in which case "you" will mean that entity.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, password, profile picture, and other profile information.
• Payment Information: Credit card details, billing address, and transaction history. Note that we use third-party payment processors who collect and process your payment information directly. We do not store complete credit card information on our servers.
• User Content: Recipes, meal plans, shopping lists, dietary preferences, food allergies, and other content you create using our Services.
• Communication Data: Information provided in communications with us, including customer support inquiries, feedback, and survey responses.
• Social Media Information: If you choose to connect your social media accounts to our Services, we may receive certain information from those accounts, such as your profile information and friends/connections list, depending on your privacy settings on those platforms.

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our Services:

• Device Information: IP address, device type, operating system version, hardware model, mobile network information, and unique device identifiers.
• Usage Data: Screens viewed, time spent on features, search queries, actions taken within the app, frequency and duration of use, features used, and other interaction data.
• Location Data: General location information derived from your IP address. If you explicitly grant permission, we may collect more precise location data to provide location-specific features.
• Log Data: Server logs, error reports, performance data, and crash reports.

2.3 Data Collection Technologies

We use analytics and similar technologies to collect information about your app usage and preferences. These technologies help us understand how users interact with our Services, personalize content, measure the effectiveness of our features, and improve your experience.

The types of data we collect include:

• Essential Data: Necessary for the basic functionality of our Services.
• Preference Data: Enables our Services to remember your preferences and settings.
• Analytics Data: Helps us understand how you use our Services so we can improve them.
• Marketing Data: Used to deliver relevant communications and track campaign performance.

You can control data collection through the privacy settings in the app. Blocking certain data collection may limit some features.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services;
• Process transactions and send related information, including confirmations, receipts, and invoices;
• Personalize your experience by delivering content, product suggestions, and features relevant to your interests and preferences;
• Send administrative messages, updates, security alerts, and support messages;
• Respond to your comments, questions, and requests, and provide customer support;
• Communicate with you about new features, offers, promotions, rewards, contests, upcoming events, and other news about our Services and partners;
• Monitor and analyze trends, usage, and activities in connection with our Services to understand effectiveness and improve user experience;
• Detect, investigate, and prevent fraudulent transactions, security incidents, abuse, and other illegal or unauthorized activities;
• Debug to identify and repair errors that impair functionality;
• Protect the rights, property, security, and safety of our users, our Services, and the public;
• Enforce our Terms of Service and other policies;
• Comply with applicable laws, legal processes, and regulatory requirements;
• Create aggregated, de-identified, or anonymous data, which we may use and disclose for any purpose.

4. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, customer service, and marketing assistance.
• Business Partners: Partners with whom we offer co-branded services or engage in joint marketing activities, with your consent where required by law.
• Affiliates: Our parent company, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
• Data Monetization Partners: We may share aggregated, de-identified, or anonymized usage data, cooking trends, recipe popularity metrics, and demographic insights with food industry partners, market research companies, and analytics firms for commercial purposes.
• Legal Requirements: When we believe in good faith that disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request, enforce our Terms of Service and other agreements, or protect the rights, property, or safety of Aurora Technologies LLC, our users, or others.
• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar event.
• Consent: With your consent or at your direction, including if we notify you that the information you provide will be shared in a particular manner and you provide such information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information;
• The right to rectify inaccurate personal information;
• The right to erase your personal information;
• The right to restrict processing of your personal information;
• The right to data portability;
• The right to object to processing;
• The right to withdraw consent.

To exercise these rights, please contact us at the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after we post changes indicates your acceptance of those changes.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: 2040 Linglestown Road Suite 109, Harrisburg, PA 17110, USA
Phone: (717) 219-4561